1 Delivery Service. We use third-party delivery services to ship products to the address you provide during checkout. Delivery is available only within Malaysia. We do not ship to P.O. boxes, parcel lockers, or parcel pick-up service addresses for security reasons.
2 Delivery Costs. A standard delivery fee applies to all orders as indicated during checkout, unless a ‘Free Shipping’ promotion is active.
3 Delivery Times. Estimated delivery times, calculated from order confirmation, are:

• Peninsular Malaysia: 2–5 business days
• East Malaysia: 3–7 business days
  Delivery may take longer during promotional periods, public holidays, or due to unforeseen circumstances (e.g., extreme weather, third-party courier delays).

4 Delivery Responsibility. You are responsible for providing an accurate and complete delivery address. We and our third-party delivery service are not liable for delays or failed deliveries due to incorrect or incomplete address information.
5 Risk and Ownership. Risk of loss or damage to products passes to you upon delivery. Ownership transfers once we receive full payment.
6 Signature Requirement. A signature is required upon delivery to confirm receipt. Our third-party delivery service is not responsible for verifying the identity of the recipient.
7 Delivery Issues. If delivery fails due to your absence, our third-party courier will attempt to rearrange delivery. If you receive incorrect or damaged products, notify our Customer Service team within 3 days of receipt.
8 Suspension of Delivery. For health and safety reasons (e.g., confirmed or suspected infectious disease cases at the delivery address), we may suspend and rearrange delivery at our discretion. Our Customer Service team will contact you to coordinate.
9 No Guaranteed Delivery Times. While we and our third-party couriers strive to meet estimated delivery times, these are not guaranteed. We are not liable for delays caused by third-party couriers or events beyond our control (e.g., extreme weather, third-party courier delays).